Outcome cluster
AI-Native Customer Experience
Customer journey and support workflows where AI handles volume and humans handle trust.
Early access: we work with a small first cohort. Engagements are scoped, priced, and shipped end-to-end by our team — not referred to third parties.
What we build in this cluster
We design and ship the customer-facing layer: service automation, personalized onboarding, retention workflows, churn prediction. Tone and escalation calibrated with your CX leaders. Low-confidence interactions always route to humans.
Outcomes we target
First-contact resolution lifted 20-40%
Support cost per case down 30-60%
Onboarding time-to-value compressed 40-70%
CSAT maintained or improved while volume grows
Pricing for this cluster
Three phases, billed separately. You commit one phase at a time.
Phase 1 · Discovery
$5k
2-week sprint
Phase 2 · Build
$18k–$25k
6-9 weeks
Phase 3 · Run
$2k–$3k / mo
optional, hourly bank also available
~$28k–$48k typical year 1 (60% take the run option for ~6 months)
Reference architecture
The 4-layer AI-native workflow we ship in every customer experience engagement. Node names adapt to your stack during Discovery.
How we deliver
Phase 1 · Weeks 1–2
Discovery
We map the workflow, the systems, the decisions, and the baseline metrics. Output: a scoped statement of work.
Phase 2 · Weeks 2–4
Design
We design the operating model: data access, retrieval, prompts, review queues, controls, and the KPI dashboard.
Phase 3 · Weeks 4–8
Build
We ship a production thin slice on real data, with versioned prompts, evaluation harness, and human review.
Phase 4 · Weeks 8+
Run
We run the workflow with you weekly, expand into adjacent work, and report against baseline.
Customer Experience engagements by industry
126 scoped engagements across 42 industries. Use the filter to narrow by company size.
126 engagements
Airlines
Customer Service Automation
reduce support volume while improving response quality for airlines.
Airlines
Field Service
increase field productivity and reduce repeat visits for airlines.
Airlines
Personalized Onboarding
help new customers reach value faster for airlines.
Airports
Customer Service Automation
reduce support volume while improving response quality for airports.
Airports
Field Service
increase field productivity and reduce repeat visits for airports.
Airports
Personalized Onboarding
help new customers reach value faster for airports.
Hotels
Customer Service Automation
reduce support volume while improving response quality for hotels.
Hotels
Field Service
increase field productivity and reduce repeat visits for hotels.
Hotels
Personalized Onboarding
help new customers reach value faster for hotels.
Travel Agencies
Customer Service Automation
reduce support volume while improving response quality for travel agencies.
Travel Agencies
Field Service
increase field productivity and reduce repeat visits for travel agencies.
Travel Agencies
Personalized Onboarding
help new customers reach value faster for travel agencies.
Banking
Customer Service Automation
reduce support volume while improving response quality for banking.
Banking
Field Service
increase field productivity and reduce repeat visits for banking.
Banking
Personalized Onboarding
help new customers reach value faster for banking.
Insurance
Customer Service Automation
reduce support volume while improving response quality for insurance.
Insurance
Field Service
increase field productivity and reduce repeat visits for insurance.
Insurance
Personalized Onboarding
help new customers reach value faster for insurance.
Wealth Management
Customer Service Automation
reduce support volume while improving response quality for wealth management.
Wealth Management
Field Service
increase field productivity and reduce repeat visits for wealth management.
Wealth Management
Personalized Onboarding
help new customers reach value faster for wealth management.
Payments
Customer Service Automation
reduce support volume while improving response quality for payments.
Payments
Field Service
increase field productivity and reduce repeat visits for payments.
Payments
Personalized Onboarding
help new customers reach value faster for payments.
Healthcare Providers
Customer Service Automation
reduce support volume while improving response quality for healthcare providers.
Healthcare Providers
Field Service
increase field productivity and reduce repeat visits for healthcare providers.
Healthcare Providers
Personalized Onboarding
help new customers reach value faster for healthcare providers.
Pharmaceuticals
Customer Service Automation
reduce support volume while improving response quality for pharmaceuticals.
Pharmaceuticals
Field Service
increase field productivity and reduce repeat visits for pharmaceuticals.
Pharmaceuticals
Personalized Onboarding
help new customers reach value faster for pharmaceuticals.
Medical Devices
Customer Service Automation
reduce support volume while improving response quality for medical devices.
Medical Devices
Field Service
increase field productivity and reduce repeat visits for medical devices.
Medical Devices
Personalized Onboarding
help new customers reach value faster for medical devices.
Biotechnology
Customer Service Automation
reduce support volume while improving response quality for biotechnology.
Biotechnology
Field Service
increase field productivity and reduce repeat visits for biotechnology.
Biotechnology
Personalized Onboarding
help new customers reach value faster for biotechnology.
Retail
Customer Service Automation
reduce support volume while improving response quality for retail.
Retail
Field Service
increase field productivity and reduce repeat visits for retail.
Retail
Personalized Onboarding
help new customers reach value faster for retail.
Ecommerce
Customer Service Automation
reduce support volume while improving response quality for ecommerce.
Ecommerce
Field Service
increase field productivity and reduce repeat visits for ecommerce.
Ecommerce
Personalized Onboarding
help new customers reach value faster for ecommerce.
Consumer Packaged Goods
Customer Service Automation
reduce support volume while improving response quality for consumer packaged goods.
Consumer Packaged Goods
Field Service
increase field productivity and reduce repeat visits for consumer packaged goods.
Consumer Packaged Goods
Personalized Onboarding
help new customers reach value faster for consumer packaged goods.
Fashion
Customer Service Automation
reduce support volume while improving response quality for fashion.
Fashion
Field Service
increase field productivity and reduce repeat visits for fashion.
Fashion
Personalized Onboarding
help new customers reach value faster for fashion.
Automotive
Customer Service Automation
reduce support volume while improving response quality for automotive.
Automotive
Field Service
increase field productivity and reduce repeat visits for automotive.
Automotive
Personalized Onboarding
help new customers reach value faster for automotive.
Manufacturing
Customer Service Automation
reduce support volume while improving response quality for manufacturing.
Manufacturing
Field Service
increase field productivity and reduce repeat visits for manufacturing.
Manufacturing
Personalized Onboarding
help new customers reach value faster for manufacturing.
Aerospace and Defense
Customer Service Automation
reduce support volume while improving response quality for aerospace and defense.
Aerospace and Defense
Field Service
increase field productivity and reduce repeat visits for aerospace and defense.
Aerospace and Defense
Personalized Onboarding
help new customers reach value faster for aerospace and defense.
Construction
Customer Service Automation
reduce support volume while improving response quality for construction.
Construction
Field Service
increase field productivity and reduce repeat visits for construction.
Construction
Personalized Onboarding
help new customers reach value faster for construction.
Real Estate
Customer Service Automation
reduce support volume while improving response quality for real estate.
Real Estate
Field Service
increase field productivity and reduce repeat visits for real estate.
Real Estate
Personalized Onboarding
help new customers reach value faster for real estate.
Logistics
Customer Service Automation
reduce support volume while improving response quality for logistics.
Logistics
Field Service
increase field productivity and reduce repeat visits for logistics.
Logistics
Personalized Onboarding
help new customers reach value faster for logistics.
Shipping
Customer Service Automation
reduce support volume while improving response quality for shipping.
Shipping
Field Service
increase field productivity and reduce repeat visits for shipping.
Shipping
Personalized Onboarding
help new customers reach value faster for shipping.
Energy Utilities
Customer Service Automation
reduce support volume while improving response quality for energy utilities.
Energy Utilities
Field Service
increase field productivity and reduce repeat visits for energy utilities.
Energy Utilities
Personalized Onboarding
help new customers reach value faster for energy utilities.
Oil and Gas
Customer Service Automation
reduce support volume while improving response quality for oil and gas.
Oil and Gas
Field Service
increase field productivity and reduce repeat visits for oil and gas.
Oil and Gas
Personalized Onboarding
help new customers reach value faster for oil and gas.
Renewable Energy
Customer Service Automation
reduce support volume while improving response quality for renewable energy.
Renewable Energy
Field Service
increase field productivity and reduce repeat visits for renewable energy.
Renewable Energy
Personalized Onboarding
help new customers reach value faster for renewable energy.
Telecommunications
Customer Service Automation
reduce support volume while improving response quality for telecommunications.
Telecommunications
Field Service
increase field productivity and reduce repeat visits for telecommunications.
Telecommunications
Personalized Onboarding
help new customers reach value faster for telecommunications.
SaaS
Customer Service Automation
reduce support volume while improving response quality for saas.
SaaS
Field Service
increase field productivity and reduce repeat visits for saas.
SaaS
Personalized Onboarding
help new customers reach value faster for saas.
Cybersecurity
Customer Service Automation
reduce support volume while improving response quality for cybersecurity.
Cybersecurity
Field Service
increase field productivity and reduce repeat visits for cybersecurity.
Cybersecurity
Personalized Onboarding
help new customers reach value faster for cybersecurity.
Education
Customer Service Automation
reduce support volume while improving response quality for education.
Education
Field Service
increase field productivity and reduce repeat visits for education.
Education
Personalized Onboarding
help new customers reach value faster for education.
Legal Services
Customer Service Automation
reduce support volume while improving response quality for legal services.
Legal Services
Field Service
increase field productivity and reduce repeat visits for legal services.
Legal Services
Personalized Onboarding
help new customers reach value faster for legal services.
Accounting
Customer Service Automation
reduce support volume while improving response quality for accounting.
Accounting
Field Service
increase field productivity and reduce repeat visits for accounting.
Accounting
Personalized Onboarding
help new customers reach value faster for accounting.
Consulting
Customer Service Automation
reduce support volume while improving response quality for consulting.
Consulting
Field Service
increase field productivity and reduce repeat visits for consulting.
Consulting
Personalized Onboarding
help new customers reach value faster for consulting.
Marketing Agencies
Customer Service Automation
reduce support volume while improving response quality for marketing agencies.
Marketing Agencies
Field Service
increase field productivity and reduce repeat visits for marketing agencies.
Marketing Agencies
Personalized Onboarding
help new customers reach value faster for marketing agencies.
Human Resources
Customer Service Automation
reduce support volume while improving response quality for human resources.
Human Resources
Field Service
increase field productivity and reduce repeat visits for human resources.
Human Resources
Personalized Onboarding
help new customers reach value faster for human resources.
Recruiting
Customer Service Automation
reduce support volume while improving response quality for recruiting.
Recruiting
Field Service
increase field productivity and reduce repeat visits for recruiting.
Recruiting
Personalized Onboarding
help new customers reach value faster for recruiting.
Government Services
Customer Service Automation
reduce support volume while improving response quality for government services.
Government Services
Field Service
increase field productivity and reduce repeat visits for government services.
Government Services
Personalized Onboarding
help new customers reach value faster for government services.
Nonprofits
Customer Service Automation
reduce support volume while improving response quality for nonprofits.
Nonprofits
Field Service
increase field productivity and reduce repeat visits for nonprofits.
Nonprofits
Personalized Onboarding
help new customers reach value faster for nonprofits.
Media and Entertainment
Customer Service Automation
reduce support volume while improving response quality for media and entertainment.
Media and Entertainment
Field Service
increase field productivity and reduce repeat visits for media and entertainment.
Media and Entertainment
Personalized Onboarding
help new customers reach value faster for media and entertainment.
Gaming
Customer Service Automation
reduce support volume while improving response quality for gaming.
Gaming
Field Service
increase field productivity and reduce repeat visits for gaming.
Gaming
Personalized Onboarding
help new customers reach value faster for gaming.
Agriculture
Customer Service Automation
reduce support volume while improving response quality for agriculture.
Agriculture
Field Service
increase field productivity and reduce repeat visits for agriculture.
Agriculture
Personalized Onboarding
help new customers reach value faster for agriculture.
Food Service
Customer Service Automation
reduce support volume while improving response quality for food service.
Food Service
Field Service
increase field productivity and reduce repeat visits for food service.
Food Service
Personalized Onboarding
help new customers reach value faster for food service.
Filtering is a guideline based on typical fit, not a hard rule. We ship engagements at every company size.
Other outcome clusters
Start the engagement
Book a discovery call for Customer Experience
Tell us the workflow you want to attack first, the systems involved, and the KPI you want to move. We'll send a scoped statement of work within 5 business days.