Early access: we work with a small first cohort. Engagements are scoped, priced, and shipped end-to-end by our team — not referred to third parties.
What we build in this cluster
We design and ship the customer-facing layer: service automation, personalized onboarding, retention workflows, churn prediction. Tone and escalation calibrated with your CX leaders. Low-confidence interactions always route to humans.
Outcomes we target
First-contact resolution lifted 20-40%
Support cost per case down 30-60%
Onboarding time-to-value compressed 40-70%
CSAT maintained or improved while volume grows
Pricing for this cluster
Three phases, billed separately. You commit one phase at a time.
Phase 1 · Discovery
$5k
2-week sprint
Phase 2 · Build
$18k–$25k
6-9 weeks
Phase 3 · Run
$2k–$3k / mo
optional, hourly bank also available
~$28k–$48k typical year 1 (60% take the run option for ~6 months)
Selected portfolio
Real customer experience engagements
A rotating selection of engagements where the primary value driver mapped to the customer experience cluster. Sector, scope, and stack are accurate; client identities are withheld under engagement NDAs.
Q1 2026
AI-powered interior design platform — generative room concepts for the MEA market
AI interior design SaaS · MEA region
Vertical AI SaaS for interior design in the Middle East: image-conditioned generation tuned for local taste profiles, room-by-room concept workflow, project export for designers and clients. Built with a market-specific dataset and an evaluation loop on regional aesthetic baselines.
Next.js + image generation pipeline
Regional taste-profile tuning
Designer + client export flows
Q3 2025
Property marketplace — buy, rent, list across apartments, villas, commercial
Regional real-estate marketplace · GCC region
National real-estate marketplace covering apartments, villas, and commercial property: listing management for agencies and owners, search and filter optimised for local buyer intent, SEO foundation built for long-tail property queries, lead capture per listing with routing to the listing agent.
Next.js + dynamic SEO routes
Listing CMS
Lead routing engine
Q1 → Q2 2026
National legal marketplace — directory, bookings, legal tools, emergency contacts
Government-licensed legal services platform · GCC region
Ministry-licensed bilingual EN/AR platform: directory of certified lawyers, firms, mediators and arbitrators; multi-channel appointment booking (video, phone, in-office); free legal tools (court fees, deadlines, legal interest); police directory with map + hotlines; provider verification workspace; PDF document generation with QR-coded provenance.
Next.js 16 monorepo (Turborepo)
Bilingual EN/AR (next-intl)
Postmark + Web Push
Client identities withheld under engagement NDAs. Sector, geography, and scope are accurate. Full case studies on request.
Reference architecture
The 4-layer AI-native workflow we ship in every customer experience engagement. Node names adapt to your stack during Discovery.
Reference architecture for the customer experience cluster — 4 layers from intake to human review. Each engagement adapts node names and integration points to your stack.
How we deliver
Phase 1 · Weeks 1–2
Discovery
We map the workflow, the systems, the decisions, and the baseline metrics. Output: a scoped statement of work.
Phase 2 · Weeks 2–4
Design
We design the operating model: data access, retrieval, prompts, review queues, controls, and the KPI dashboard.
Phase 3 · Weeks 4–8
Build
We ship a production thin slice on real data, with versioned prompts, evaluation harness, and human review.
Phase 4 · Weeks 8+
Run
We run the workflow with you weekly, expand into adjacent work, and report against baseline.
Customer Experience engagements by industry
34 scoped engagements across the industries with the strongest fit. Use the filter to narrow by company size.
Tell us the workflow you want to attack first, the systems involved, and the KPI you want to move. We'll send a scoped statement of work within 5 business days.