Outcome cluster

AI-Native Customer Experience.

Customer journey and support workflows where AI handles volume and humans handle trust.

Projects from $15k · Refundable 7 days · Kickoff within 5 days

Start an AI Project →See engagements by industry

Early access: we work with a small first cohort. Engagements are scoped, priced, and shipped end-to-end by our team — not referred to third parties.

What we build in this cluster

We design and ship the customer-facing layer: service automation, personalized onboarding, retention workflows, churn prediction. Tone and escalation calibrated with your CX leaders. Low-confidence interactions always route to humans.

Outcomes we target

First-contact resolution lifted 20-40%

Support cost per case down 30-60%

Onboarding time-to-value compressed 40-70%

CSAT maintained or improved while volume grows

Pricing for this cluster

Three phases, billed separately. You commit one phase at a time.

Phase 1 · Discovery

$5k

2-week sprint

Phase 2 · Build

$18k–$25k

6-9 weeks

Phase 3 · Run

$2k–$3k / mo

optional, hourly bank also available

~$28k–$48k typical year 1 (60% take the run option for ~6 months)

Selected portfolio

Real customer experience engagements

A rotating selection of engagements where the primary value driver mapped to the customer experience cluster. Sector, scope, and stack are accurate; client identities are withheld under engagement NDAs.

Q1 2026

AI-powered interior design platform — generative room concepts for the MEA market

AI interior design SaaS · MEA region

Vertical AI SaaS for interior design in the Middle East: image-conditioned generation tuned for local taste profiles, room-by-room concept workflow, project export for designers and clients. Built with a market-specific dataset and an evaluation loop on regional aesthetic baselines.

Next.js + image generation pipeline
Regional taste-profile tuning
Designer + client export flows

Q3 2025

Property marketplace — buy, rent, list across apartments, villas, commercial

Regional real-estate marketplace · GCC region

National real-estate marketplace covering apartments, villas, and commercial property: listing management for agencies and owners, search and filter optimised for local buyer intent, SEO foundation built for long-tail property queries, lead capture per listing with routing to the listing agent.

Next.js + dynamic SEO routes
Listing CMS
Lead routing engine

Q1 → Q2 2026

National legal marketplace — directory, bookings, legal tools, emergency contacts

Government-licensed legal services platform · GCC region

Ministry-licensed bilingual EN/AR platform: directory of certified lawyers, firms, mediators and arbitrators; multi-channel appointment booking (video, phone, in-office); free legal tools (court fees, deadlines, legal interest); police directory with map + hotlines; provider verification workspace; PDF document generation with QR-coded provenance.

Next.js 16 monorepo (Turborepo)
Bilingual EN/AR (next-intl)
Postmark + Web Push

Client identities withheld under engagement NDAs. Sector, geography, and scope are accurate. Full case studies on request.

Reference architecture

The 4-layer AI-native workflow we ship in every customer experience engagement. Node names adapt to your stack during Discovery.

Reference architecture for the customer experience cluster — 4 layers from intake to human review. Each engagement adapts node names and integration points to your stack.

How we deliver

Phase 1 · Weeks 1–2

Discovery

We map the workflow, the systems, the decisions, and the baseline metrics. Output: a scoped statement of work.

Phase 2 · Weeks 2–4

Design

We design the operating model: data access, retrieval, prompts, review queues, controls, and the KPI dashboard.

Phase 3 · Weeks 4–8

Build

We ship a production thin slice on real data, with versioned prompts, evaluation harness, and human review.

Phase 4 · Weeks 8+

Run

We run the workflow with you weekly, expand into adjacent work, and report against baseline.

Customer Experience engagements by industry

30 scoped engagements across the industries with the strongest fit. Use the filter to narrow by company size.

Filter by company size:

30 engagements

Airlines

Customer Service Automation

reduce support volume while improving response quality for airlines.

Airlines

Personalized Onboarding

help new customers reach value faster for airlines.

Airports

Customer Service Automation

reduce support volume while improving response quality for airports.

Airports

Personalized Onboarding

help new customers reach value faster for airports.

Travel Agencies

Customer Service Automation

reduce support volume while improving response quality for travel agencies.

Travel Agencies

Personalized Onboarding

help new customers reach value faster for travel agencies.

Healthcare Providers

Customer Service Automation

reduce support volume while improving response quality for healthcare providers.

Retail

Customer Service Automation

reduce support volume while improving response quality for retail.

Retail

Personalized Onboarding

help new customers reach value faster for retail.

Automotive

Customer Service Automation

reduce support volume while improving response quality for automotive.

Automotive

Personalized Onboarding

help new customers reach value faster for automotive.

Construction

Customer Service Automation

reduce support volume while improving response quality for construction.

Construction

Field Service

increase field productivity and reduce repeat visits for construction.

Construction

Personalized Onboarding

help new customers reach value faster for construction.

Real Estate

Customer Service Automation

reduce support volume while improving response quality for real estate.

Real Estate

Field Service

increase field productivity and reduce repeat visits for real estate.

Real Estate

Personalized Onboarding

help new customers reach value faster for real estate.

Logistics

Customer Service Automation

reduce support volume while improving response quality for logistics.

Logistics

Personalized Onboarding

help new customers reach value faster for logistics.

SaaS

Customer Service Automation

reduce support volume while improving response quality for saas.

SaaS

Personalized Onboarding

help new customers reach value faster for saas.

Legal Services

Customer Service Automation

reduce support volume while improving response quality for legal services.

Legal Services

Personalized Onboarding

help new customers reach value faster for legal services.

Consulting

Customer Service Automation

reduce support volume while improving response quality for consulting.

Consulting

Personalized Onboarding

help new customers reach value faster for consulting.

Marketing Agencies

Customer Service Automation

reduce support volume while improving response quality for marketing agencies.

Government Services

Customer Service Automation

reduce support volume while improving response quality for government services.

Government Services

Personalized Onboarding

help new customers reach value faster for government services.

Nonprofits

Personalized Onboarding

help new customers reach value faster for nonprofits.

Gaming

Customer Service Automation

reduce support volume while improving response quality for gaming.

Filtering is a guideline based on typical fit, not a hard rule. We ship engagements at every company size.

Other outcome clusters

Revenue & Growth Operations & Throughput Risk & Compliance Knowledge & Insight

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Start the engagement

Start a Customer Experience engagement

Tell us the workflow you want to attack first, the systems involved, and the KPI you want to move. We'll send a scoped statement of work within 5 business days.

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Reply within 1 business day · Mutual NDA on request · No nurture sequence · Production guaranteed by week 7 or 50% back.