Customer Experience · Use Case Hub
How to automate personalized onboarding with AI across 13 industries with a scoped engagement page. Workflow design, AI agents, governance, and the KPIs (time to value, activation rate, onboarding completion, and early churn) we report on weekly. Pick your industry below.
Projects from $15k · Refundable 7 days · Kickoff within 5 days
Primary outcome
help new customers reach value faster
What we ship
onboarding assistant, success plan generator, milestone tracker, and risk alerts
KPIs we report on
time to value, activation rate, onboarding completion, and early churn
Automating personalized onboarding with AI is not a single product you buy. It is a workflow you redesign around AI as the operating layer. The agent handles the high-volume, high-structure tasks. Humans handle edge cases, exceptions, and trust-sensitive decisions. The system is instrumented to measure time to value, activation rate, onboarding completion, and early churn and improve weekly.
What changes by industry is the systems the agent integrates with, the data it retrieves over, the controls it operates under, and the KPIs it has to defend. The architecture is similar; the integration and the controls are different.
13 industries with a scoped engagement page for personalized onboarding. Each is a dedicated build with industry-specific systems, controls, and pricing.
We map your existing personalized onboarding workflow, identify high-volume and high-structure tasks, build an AI agent that handles those tasks, and route low-confidence cases to a human reviewer. The build connects to the systems your industry already runs on, runs against a labelled test set, and ships behind a reviewer queue before it sees production traffic. We measure time to value, activation rate, onboarding completion, and early churn from day one and improve weekly.
There is no single off-the-shelf "best" agent for personalized onboarding — the right architecture depends on the systems and data of your industry. We typically combine a frontier LLM (Claude, GPT-4-class, or Gemini) with a retrieval layer over your approved sources, tool-use for your stack, and a reviewer queue. We benchmark candidates against a labelled test set during Discovery and pick the model with the best accuracy/cost ratio.
Three phases, billed separately. Discovery sprint: $5k. Build engagement: $18k–$25k. Run retainer: $2k–$3k / mo. ~$28k–$48k typical year 1 (60% take the run option for ~6 months). Pricing varies slightly by industry — see the industry-specific pages below.
Thin-slice in production in ~6 weeks after Discovery, full Build phase over 6-9 weeks. By day 90, time to value, activation rate, onboarding completion, and early churn is instrumented and you have a baseline against which to expand to adjacent workflows.
13 industries listed below have a scoped engagement page for personalized onboarding, each with industry-specific systems, controls, and KPIs. Common starting industries include Airlines, Airports, Travel Agencies, Retail, Automotive, and others. Don't see yours? We build for any sector — tell us about your workflow and we'll scope it.
We own workflow design, prompts, retrieval architecture, evaluation harness, and weekly improvement. You own data access, policy, exception approval, and final commercial decisions. At the end of the engagement, every prompt, eval, and config is handed over — no lock-in.
Selected portfolio
A rotating selection of engagements where personalized onboarding was a primary driver, drawn from our active portfolio. Sectors and scope are accurate; client identities are withheld under engagement NDAs.
Q3 2025
Regional real-estate marketplace · GCC region
National real-estate marketplace covering apartments, villas, and commercial property: listing management for agencies and owners, search and filter optimised for local buyer intent, SEO foundation built for long-tail property queries, lead capture per listing with routing to the listing agent.
Q1 → Q2 2026
Government-licensed legal services platform · GCC region
Ministry-licensed bilingual EN/AR platform: directory of certified lawyers, firms, mediators and arbitrators; multi-channel appointment booking (video, phone, in-office); free legal tools (court fees, deadlines, legal interest); police directory with map + hotlines; provider verification workspace; PDF document generation with QR-coded provenance.
Q3 2025
Regional aviation operator · DACH
Booking and operations stack for an on-demand regional aviation network connecting secondary cities. Customer-facing booking flow with dynamic availability, operator-side dispatch tools, route economics dashboards. Designed for a sustainable flight-network operating model rather than fixed-schedule airline patterns.
Client identities withheld under engagement NDAs. Sector, geography, and scope are accurate. Full case studies on request.
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Start the engagement
Tell us about your workflow, the systems involved, and the KPI you want to move. We'll send a scoped statement of work within 5 business days.